Terms of Service
A private family archive
Memrial is a private place for families to preserve photographs, videos, voices, dates, stories, and conversations. These terms form the agreement between you and Memrial when you create an account, accept an invitation, or use the service.
You must be able to enter into this agreement. If you use Memrial for a child or add information about a child, you are responsible for having the authority to do so and for choosing who can see it.
Your account and family archive
Keep your sign in details private and tell us promptly if you believe someone else has accessed your account. You are responsible for activity carried out through your account unless the law says otherwise.
An archive owner controls invitations, roles, settings, billing, and archive closure. Members can see and contribute to an archive according to their role. Joining an archive does not give a member ownership of another person's content or permission to share it outside the family.
Archive owners should invite only people they trust. They are responsible for managing membership and responding reasonably to privacy concerns raised by family members.
Your memories remain yours
You keep ownership of content you add. You give Memrial a limited, worldwide licence to host, copy, protect, process, resize, transcode, display, and deliver that content only as needed to provide, secure, maintain, and improve the service. This licence ends when the content is permanently deleted, except for temporary technical copies, legal retention, and records we must keep.
You promise that you have the right to add the content and that using it in the archive will not unlawfully breach another person's privacy, confidentiality, copyright, or other rights. Family members may disagree about sensitive memories. If that happens, contact the archive owner first or ask Memrial support for help.
Respectful and lawful use
You must not:
- add illegal, abusive, exploitative, threatening, deceptive, or unlawfully intimate content
- upload content you do not have the right to use
- harass family members or misuse private family information
- attempt to bypass membership, security, payment, storage, or feature limits
- introduce malicious code, overload the service, scrape private data, or interfere with other people
- use Memrial to operate a public file hosting, surveillance, advertising, or commercial data collection service
We may restrict or remove content, suspend access, or close an account where this is reasonably necessary to protect people, the platform, or the law. Where appropriate, we will explain the reason and give you a chance to respond.
Plans, payments, and changes
The current plan page describes prices, storage, member limits, and included features. Taxes and billing periods are shown before purchase. Paid plans renew until cancelled. You can cancel future renewal through the billing controls, but charges already due are not refundable unless the law or an offer says otherwise.
If payment fails, we may place the archive into a grace period and then make it read only. We will give the owner notice before a paid archive is placed at risk of deletion. Current grace and rescue periods are shown in the product and billing notices.
We may change plans or features to improve the service, respond to costs, meet legal duties, or protect security. We will give reasonable notice of material changes that disadvantage an existing paid customer. If a change is unacceptable, you may cancel before the next renewal.
Free archives and inactivity
Free archives are intended for families who continue to use them. If a free archive has no meaningful account or archive activity for six months, we may email the owner. If nobody signs in, contributes, or contacts support during the following three months, the archive may be marked inactive and placed at risk of deletion. We will provide notice before permanent deletion where we reasonably can.
Availability, processing, and preservation
We work to keep memories available, but no online service can promise uninterrupted or error free operation. Uploads, previews, enhancements, playback copies, emails, and other processing can be delayed or fail. Keep your own copy of irreplaceable originals. Memrial is not a substitute for every personal backup or estate plan.
We may use carefully selected service providers for hosting, storage, security, payment, email, support, and media processing. Their availability can affect Memrial. We monitor failures and take reasonable steps to restore service and protect stored originals.
Features that create a new version of a photograph or video do not replace the original unless the product clearly asks you to choose that outcome.
Ownership transfer, closure, and loss of access
Ownership does not transfer automatically if an owner dies or loses access. An owner can offer ownership to another accepted member. If an owner can no longer manage the archive, an accepted member may contact support. We may ask for information needed to verify identity, authority, family connection, and the wishes of affected people before changing access.
Only an owner can begin archive closure. The archive becomes read only during the stated cooling off period. The owner may cancel, and eligible members may ask to take over the archive. Permanent deletion can follow after the notice and review process. Some billing, security, consent, and dispute records may be kept where the law allows or requires it.
Our responsibility
Nothing in these terms limits responsibility that cannot lawfully be limited, including responsibility for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.
Subject to that, Memrial is not responsible for losses that were not reasonably foreseeable when you agreed to these terms, losses caused by your breach, or business losses arising from personal use of the service. Where the law permits, our total responsibility for other claims connected with a paid service will not exceed the greater of the amount you paid Memrial during the previous twelve months or £100. For a free service, the same limit is £100.
This section does not remove any remedy the law gives you and will be read only as far as the law permits.
Ending the agreement
You may stop using Memrial, leave an archive where the product allows it, or request account closure. Closing your account does not automatically delete an archive owned by other people or content that forms part of their shared family record. We will explain the available choices when handling a deletion request.
We may end or suspend this agreement for a serious or repeated breach, security risk, legal requirement, or nonpayment. We will provide notice where it is reasonable and lawful to do so.
Concerns, disputes, and law
Please contact support first so we can try to resolve a concern quickly. These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the United Kingdom or another country, you keep any mandatory protections and rights to bring a claim that apply where you live.
If one part of these terms is not enforceable, the remaining parts continue. A delay in enforcing a right does not waive it.
Changes to these terms
We may update these terms. We will show material changes in the product and ask you to accept them where required. The version and effective date appear on this page.