Terms of Service
Service scope
Memrial provides a private family archive for storing, organizing, and sharing personal family media. The service is for lawful personal use and may not be used for abuse, infringement, harassment, or unlawful distribution.
Account security
You are responsible for keeping your account credentials secure. You must notify Memrial promptly if you suspect unauthorized access to your account or household.
Content ownership
You keep ownership of the content you upload. By using the service, you grant Memrial the limited rights needed to store, process, secure, and deliver that content to authorized household members.
Acceptable use
You may not use the service to:
- upload unlawful or infringing content
- attempt to bypass plan, security, or access controls
- interfere with platform stability or availability
- scrape, reverse engineer, or misuse data belonging to other users
Suspension and termination
Memrial may suspend or terminate accounts or households for abuse, fraud, security threats, non-payment, or serious violations of these terms.
Plans, archives and closure
Every account may keep one family archive on the free plan. To create an additional archive, all of your existing archives must be on a paid plan. Each further archive you create then starts on the free plan again, and the same rule applies before the next one.
If payment for a paid archive stops, the archive enters a 7-day grace period, after which it becomes read-only and a 28-day deletion countdown begins. During that countdown the archive can be saved by restoring billing, by a member taking it over onto a paid plan, or by an administrator handing ownership to another member. If none of these happen, the archive is queued for permanent deletion once the countdown ends.
Free archive inactivity
Free archives are subject to an inactivity policy so that storage on the free tier remains available to families who are actively using it.
What counts as activity. An archive is considered active when the owner or any accepted member of that archive does at least one of the following:
- signs in to Memrial
- uploads a photo, video, audio file, or document
- writes a post, comment, reaction, or tag
- accepts an invitation to the archive
How long. If none of the above happens for 90 consecutive days, the archive is flagged as inactive and becomes at risk of permanent deletion.
What happens next. Once an archive is flagged as inactive, Memrial may permanently delete it at any time without further notice. This includes every photo, video, post, comment, reaction, tag, person record, collection, and related share link. The user accounts of the owner and members are not deleted by this process, only the contents of the inactive archive.
How to keep an archive safe. Any single member signing in or contributing immediately resets the inactivity clock and removes the at-risk flag. If you want to guarantee your archive will never be removed for inactivity, upgrade it to a paid plan. Paid archives are not subject to the inactivity policy.
Reminders. Memrial may, but is not required to, send reminders before deletion. You should not rely on receiving a reminder. The responsibility to keep the archive active sits with the archive owner and members.
If a free archive is removed under this policy and you want a fresh space, you can create a new archive at any time from your account.
Changes to these terms
We may update these terms from time to time. Material changes will be surfaced to you on the next time you sign in, and continuing to use the service after that constitutes acceptance of the updated terms.