Confirm the appointment before bringing tapes
The relocation notice matters more than assuming the listing address is a current drop-off point. Fallen Feather Films asks customers to contact it to book an appointment. Its published phone number is (920) 544-5753, and the email is [email protected]. Ask for the current handoff address and an agreed time when you arrange the order.
The video transfer page lists Monday through Saturday hours of 10 a.m. to 4:30 p.m., with Sunday closed, but those details appear alongside the Bay Park Square Mall location description. Confirm the appointment arrangements directly, particularly if someone else will deliver or collect the tapes.
Match the format to the published price list
The video transfer price list shows VHS / VHS-C at $24.99. It also lists MiniDV, Hi8 / Digital8, and Betamax at $24.99 each as separate format entries. The page explicitly advertises converting VHS, MiniDV, and 8mm film to digital formats in Green Bay. That film reference should not be treated as a film price quote: the listed tape figures do not establish an 8mm film rate. The map shows the Green Bay listing area only, not the new home office.
For a mixed collection, make a count by format before requesting a total. Ask what each price entry covers, whether recording length affects the charge, and whether taxes or other charges apply. The quoted entries do not explain those conditions. A written estimate makes it easier to decide whether to convert everything together or start with the recordings your family most wants to see.
DVD viewing or files for the family archive
Fallen Feather Films states that all video transfer orders include DVD Video conversion, with videos burned to DVDs for DVD-player playback. A USB Flash Drive upgrade is listed at $17.99. If your main aim is watching on an existing DVD player, the included output may suit that habit. If you want files for computers or a private online archive, clarify the USB contents before ordering.
Ask which video file format will be supplied, whether recordings are separated into individual files, and how the USB charge applies to your order. A DVD Video disc and an easily uploaded video file serve different purposes. Deciding this upfront can save you from discovering that your preferred way to share the footage needs another step.
Allow time, and make the handoff easy to check
The homepage gives a typical turnaround of 10-30 days and says small orders are often finished in 1-3 days. These are general business estimates, not a guaranteed completion date for a particular VHS collection. If the footage is needed for a birthday or reunion, ask for an order-specific estimate before making plans around it. The business also says memories never leave its location and that originals are returned with the finished flash drive or DVD.
As your own preparation, number the tapes and keep a matching list of handwritten labels. Note any cracked cases, loose tape, suspected mold, or previous playback trouble, then ask whether the provider can assess them. Avoid testing a visibly damaged tape simply to identify its contents. When the order returns, compare it with your list and check the beginning, middle, and end of each recording, including sound. Keep the originals and a separate backup of the digital files.
Keep related photos and recordings in view
A family collection may include more than video. Fallen Feather Films separately lists audio cassette, reel-to-reel, and vinyl record transfers at $24.99, with CD Audio conversion included and a $17.99 USB upgrade. Its photo scanning page lists photos, slides, and negatives at $0.69 each, with digital delivery through a limited-time download link and a $17.99 USB upgrade.
Those are distinct service details. The photo download link does not establish cloud delivery for VHS orders. If you add photographs to the project, ask when that link expires and download the files promptly.
After conversion, invite relatives into the story
Memrial is a separate private family archive for digital memories after conversion. It does not convert tapes or form part of Fallen Feather Films. The free allowance is 2.0 GB shared across the archive, with no card needed. Invite relatives to help identify faces and add stories. Timeline accepts exact or approximate dates, making a remembered summer easier to find by year.
For a reunion, a Live Watch Party can synchronize an uploaded home video for relatives near or far, with host play, pause, and seek controls plus voice and text chat. Free Watch Parties include 3 hours monthly and up to 6 participants. Event Memories offers a secure occasion contribution link: contributors sign in but need no archive membership, uploads collect in the event album, and closing the link retains the memories.