Use the VHS price to plan a sensible first batch
The published £10-per-VHS figure is straightforward, but it is still worth agreeing the whole job before handing anything over. Ask whether recording length affects the quote, what digital file you will receive and whether any delivery, extra storage or tax charges apply. The website's first-USB offer specifically requires four or more VHS tapes; it should not be treated as an offer for every order.
Choose a batch around what matters to your family. Four tapes covering a wedding, early birthdays and a school performance might make more sense than taking the first four from a shelf. Note what each label says, even if the date is uncertain. A short inventory makes it easier to match the finished recordings to their originals and gives relatives a chance to identify something you have overlooked.
Arrange collection near CM14 4TY or agree a postal order
Never Forget publishes an address on Regent Way in Brentwood, Essex, CM14 4TY. Its website says it is happy to collect and drop off for people living near that postcode. The wording does not define a collection radius, so describe where you are and ask whether collection is available for your address. Agree a time and any cost before making plans.
There is also a send-in route: the website asks customers to send tapes once a price has been agreed. Confirm the destination and packing instructions first. Keep your inventory, label each cassette clearly and photograph the batch before dispatch. If a cassette has a cracked shell, loose tape or signs of mould, describe it in advance and ask whether it can be handled. Do not try playing a suspect tape simply to see what is on it.
Keep cine reels separate from the VHS calculation
For a mixed collection, Never Forget also lists 8mm and Super 8 cine film. Its published reel prices are £8 for 3 inch, £15 for 5 inch, £23 for 7 inch and £32 for 9 inch, with no audio. Those are film-reel figures, so they do not change the £10-per-VHS starting price.
The converted-film information lists a first USB free, then £8 each for up to 22 hours of film, or DVD at £6 for up to 2 hours of film. Keep these film delivery terms separate from the specific four-or-more-VHS USB offer. For a combined order, ask for a quote showing each media type and its delivery costs. That also helps you decide whether to tackle the reels and tapes together or in stages.
Decide how you want to watch the results
Before agreeing the conversion, explain how you intend to use the recordings. Watching on a television, keeping copies on a computer and uploading a video to a family archive may involve different requirements. Ask for the file type, how recordings are divided and whether your intended device can play them. A USB is a storage medium; knowing the files it contains is what helps you plan future access.
When the results arrive, check the beginning, middle and end of every recording, including sound and any changes between scenes. Compare them with your inventory. Keep a second copy on another device or storage service, and retain the originals while you check everything. Never Forget says it is happy to dispose of tapes you do not want back. If you want to keep yours, make that preference clear when arranging the order.
Bring dates, voices and relatives into the archive
After conversion, Memrial can hold the digital memories in a separate private family archive. It does not convert tapes and is not part of Never Forget. You can invite relatives, organise photos and home videos into albums, and add comments or stories. Free signup needs no card and includes 2.0 GB of storage shared across the archive, so check your video sizes before planning the uploads.
Timeline accepts exact or approximate dates, helping you find memories by year even when a cassette only says something like summer holiday. For a family anniversary, a Live Watch Party can synchronise an uploaded home video for relatives near or far. The host controls play, pause and seek, with voice and text chat alongside playback. The free allowance is 3 hours per month with up to 6 participants.
Event Memories can gather newer photos and videos from the same anniversary through a secure occasion contribution link. Contributors sign in but do not need archive membership; their uploads go into the event album. Closing the link keeps the collected memories. This gives older recordings a place beside the recollections and pictures your family adds today.