A local handover or a mailed order
The company's website gives its address as 8200 Southpark Circle, Unit 200, Littleton, CO 80120. Its video transfer page lists local drop-off hours as Monday through Friday, 8am to 5pm. For mailed videos, it asks customers to complete the Video Transfer Order Form, pack the tapes carefully and include the form with the shipment addressed to RMAVP, Attn: Video Transfer. It says staff review the order after receiving the tapes and email an order confirmation.
Before arranging either route, count the tapes and make a simple numbered inventory. Photograph their labels and keep your own copy of the order information. For mailing, use protective packaging that stops cassettes moving inside the box. For a local visit, calling ahead can help you settle questions about an unusual cassette or a tape you are worried about handling.
Decide how you want to watch the tape recordings
The provider's video service page is presented as tape-to-DVD transfer. That gives you a specific service to discuss, but it does not settle every question about a digital-file order. Ask whether your VHS or other cassette format is accepted, whether a playable video file can be supplied, and which file type and delivery method would apply to that tape. Obtain an itemized quote and an expected completion date at the same time.
Think about who will actually watch the result. A relative using a computer or phone may find a video file useful, while another may prefer a disc. Tell the provider if you need both. A USB device is a way to carry files, so also ask what is on it and whether those files will play on your intended device.
Keep film reels separate from your tape questions
Rocky Mountain Audio/Video also publishes information for 8mm and 16mm film transfers. Those film pages list DVD, Blu-Ray, USB and hard-drive output options. They also describe digital formats and image sequences. These are useful details if your family has reels alongside cassettes, but they belong to the film service and should not be treated as promises about VHS output.
One particularly useful film detail concerns sound: the company says native telecine digital files come as a QT file for the film and a separate WAV audio file. If you have sound film, discuss whether you want the sound embedded in one viewing file. A family member opening separate files later may not know they belong together.
Use a small first batch to check the result
As a practical approach, consider starting with a few representative recordings before committing a large collection. Include the tape you most want to see and, if appropriate, one with a known sound or playback issue. Label concerns clearly. Ask the provider about cracked cases, tangled tape or visible mold before attempting playback yourself; an uncertain condition needs assessment, not a promise of restoration.
When the results arrive, play the beginning, a middle section and the ending of each recording. Check that sound is present where expected, the footage matches the label and the file opens on a second device. Keep the original tapes while you review everything. For film orders, the company publishes a 30-day digital-copy retention period from completion, at no additional charge. That statement concerns film and does not establish a tape backup policy.
Let relatives supply the dates and names
Conversion makes recordings accessible; relatives often make them understandable. Before renaming every file, ask someone who remembers the events to help identify people, places and dates. Keep the original file names in your inventory, and save a separate backup before making edits.
Memrial is a separate private family archive for digital photos and home videos after conversion. It does not convert physical tapes and is not part of this provider. You can invite relatives, arrange albums and add comments or stories. Timeline accepts exact or approximate dates, helping you find memories by year even when a cassette only says something like summer vacation. The free allowance is 2.0 GB shared across the archive, with no card needed.
Watch together, then collect the next occasion
For a family reunion recording, Memrial's Live Watch Parties synchronize an uploaded home video while the host controls play, pause and seek. Relatives nearby or far away can join voice and text chat. The free plan includes 3 hours per month and up to 6 participants.
For the next reunion, Event Memories provides a secure occasion contribution link. Contributors sign in, but do not need archive membership, and their photos and videos go into the event album. Closing the link retains the memories. Keep an independent backup of the converted files as well, so your family's access does not depend on one storage location.