VHS experience appears in customer accounts
One customer account on the videography page describes a request to digitize a VHS tape that was 28 years old. Another, on the wedding and portrait photography page, describes a parents' VHS from 1998 being turned into a digital copy. These are specific references to videotape conversion, rather than a general mention of video production.
Treat those accounts as a starting point for a conversation. They do not identify the delivered file type, the equipment used, a price per tape or whether VHS work is currently being accepted. If your collection includes smaller camcorder cassettes as well as full-size VHS, list those separately and ask which can be handled. Evidence for one tape format should not decide the fate of the whole collection.
Resolve the location before discussing delivery
The contact page names Dallas and Baltimore but does not identify where videotapes would be received. Our map shows the Dallas area only; it does not mark a confirmed storefront. The website provides [email protected] as a contact address, so a short written enquiry can establish the practical arrangement before any tape changes hands.
Include the number of tapes, their labels and any visible damage. Ask where they would be received, whether a handover or shipment is appropriate, and how the originals would be returned. Request a current written quote and an expected completion date for your particular batch. Agreeing those details first is especially helpful when the tapes contain the only recording of a family occasion.
Describe the result you want from the recording
A digital copy can serve different purposes: watching a long recording together, finding a short speech or keeping an untouched record of everything on the cassette. Decide which matters most before requesting conversion. Ask whether you can receive a complete transfer, how any edits would be agreed, and which file format will play on the devices your relatives use. A familiar format such as MP4 is worth asking about, without assuming it is offered.
Give each cassette a simple reference number and photograph its label. Keep a matching list with any dates, names or occasions you know. Do not force a stuck cassette or try to repair damaged tape yourself. Describe loose parts, mold or a broken shell and ask whether the provider can assess it. For an uncertain collection, discussing one representative tape first may help establish the right approach.
Check the digital copy while the details are fresh
When the files arrive, play the beginning, several middle passages and the ending of each recording. Check that sound is present where expected and that the file opens on another device. Compare the recordings with your tape list so that an unlabeled birthday or holiday does not get lost among similar filenames. If something seems missing, note the file name and playback time before contacting the converter.
Keep the returned tapes and preserve a separate copy of the delivered files. Store a backup apart from the device used for everyday viewing. Invite a relative to help identify people and places, recording uncertainty honestly: an approximate year is more useful than a confidently wrong date. Keep the original delivered file separate from any shortened version you make for sharing.
Bring relatives into the recording with Memrial
After conversion, Memrial offers a separate private family archive for digital photos and home videos. It does not convert tapes and is not part of Asanji's service. Its free plan includes 2.0 GB of storage shared across the archive, with no card needed. Check the size of your transferred files before deciding what to upload.
Timeline accepts exact or approximate dates, helping relatives find memories by year. A Live Watch Party synchronizes an uploaded home video while the host controls play, pause and seeking, with voice and text chat for relatives nearby or far away. Free Watch Parties include 3 hours per month and up to 6 participants.
For an anniversary gathering, Event Memories can collect new photos and videos through a secure occasion contribution link. Contributors sign in but do not need archive membership; their uploads go into the event album. Closing the link keeps the collected memories, so the occasion can sit alongside an older recording in the family archive.